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DSL Service Agreement
This agreement is between 99main Internet Services, LLC (hereinafter known as 99main) and its registered Subscribers. It contains the terms and conditions under which a subscriber may register for DSL service with 99main. Use of the services provided by 99main will constitute acceptance of this agreement. All DSL subscribers must agree with and adhere to the following:
1. 99main will provide Internet access via DSL for its registered subscribers. There will be a flat monthly fee for this service which will be determined according to the subscriber's individual requirements. Each DSL Package is provided with one static IP address, three (3) E-mail addresses and 10Mb of web space for a personal home page.
2. All DSL customers will be provided with a backup 56k dial-up connection for use in the event that the DSL service is down for any length of time. The usage of this dial-up account is limited to ten (10) hours per month. If the account exceeds the 10 hour limit, the subscriber will be charged an additional $17.95 for the monthly usage.
3. If customer requires a DSL Modem or Router package, the hardware will be shipped to the Subscriber via UPS, and will arrive approximately one week prior to the activation date. If a Router install has been ordered, the Router will be delivered by our technician on the date the install is scheduled. The hardware package (if applicable), install fee (if applicable) and one month of DSL service must be pre-paid by subscriber before the DSL order is placed.
4. 99main reserves the right to amend this Service Agreement and/or rate schedule at any time. Current pricing and/or any changes or amendments will be published on the service (http://www.99main.com/dsltos.shtml).
5. 99main offers no warranties or guarantees, whether written, oral or implied, with respect to the service provided. Subscribers agree to accept the service as is. 99main will not be liable for any damages claimed by a subscriber as a result of the use of this service. Subscribers will be liable for any damages that result from violations of the service agreement and/or the acceptable use guidelines hereinafter set forth.
6. All hardware purchased from 99main shall be covered by the existing manufacturer's warranty as contained and described with the original hardware package when delivered to subscriber. Subscriber must contact the manufacturer directly for any and all hardware service issues after the existing manufacturer's warranty. (example: the warranty on the Zoom DSL modem is 90 days from date of purchase).
7. Individual subscribers must be 18 years of age or older. A parent and/or legal guardian may register for a subscriber who is under the legal age. Please note: 99main is not responsible for monitoring or restricting access to the service by a registered subscriber.
8. PLEASE READ BILLING DETAILS CAREFULLY: Subscribers will be billed in advance on a monthly basis, and payments by check, money order, cash and credit card are accepted. IMPORTANT NOTE: BILLING FOR DSL SERVICE COMMENCES WITH THE DATE OF ACTIVATION (THE DATE THE CIRCUIT BECOMES ACTIVE). For check, cash or money order payments, invoices will be sent via E-mail on the 15th day of every month and payment are due by the 1st day of the following month. Subscribers who wish to receive invoices via the Postal Service will be charged an additional $2.00 per month for handling. For subscribers who elect to pay by credit card, invoices will be generated and accounts will be credited on the 1st business day of every month. Any account which is not paid when due, regardless of the reason, will automatically be suspended, and finance charges will accrue. There will be no exceptions to this policy and no notice of suspension will be given. If payment is not received within three (3) days after the due date, the account will be terminated. If payment is received after termination, a $50.00 reactivation fee will be charged, and there may be a 15 day reactivation period. If a subscriber tenders a check that is returned for nonpayment, or if his/her credit card is declined, and the outstanding balance is not cleared by the first of the month, the suspension/termination process will commence, the subscriber will be denied access to the service, and an administrative fee of $20.00 will be assessed. If an overdue account is referred to our collection agency, all costs of collection will be added to the overdue amount. If subscriber supplies credit card information for billing purposes at any time during the service term, 99main reserves the right to process said card for any final balance due that remains unpaid after the account has been closed.
9. 99main reserves the right to terminate access to the service of any subscriber who has been deemed by 99main to have violated any of the terms and conditions of this agreement and/or the acceptable use guidelines set forth herein. Any inappropriate use of the service will not be tolerated. 99main will notify the subscriber in writing of any suspension of rights. All subscribers to the service agree to abide by the acceptable use guidelines for the service as published herein.
10. 99main will not be responsible for subscriber files stored on the service. It is the responsibility of the subscriber to perform any back ups that are necessary.
11. 99main reserves the right to inspect and review any information that is stored on our servers and is made available to the public (i.e. Home Pages), and if such information is deemed inappropriate, 99main may, at its sole discretion, remove said information. 99main will notify subscriber in writing of any such action.
12. Subscribers wishing to terminate their accounts with 99main must give 30 days' notice, and submit the request in writing. There are no exceptions to this policy. Failure to submit the request in writing will result in additional billing to the account. There will be no refunds given to accounts that have been pre-paid. Any fees paid to 99main for hardware are non-refundable.
13. Subscribers must sign and date this Service Agreement where indicated below and return it to 99main within ten (10) days from the date of receipt. Failure to do so will result in deactivation of the account.
14. This agreement shall be governed by the laws of the State of Connecticut.
Failure to sign the agreement does not negate the terms of the contract. Use of the service provided by 99main constitutes your acceptance of this agreement.
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Friday, November 22
99main